Refund Policy

Transparent and equitable refund terms for your comfort

Overview

At OpenCommonsDirectory, we acknowledge that situations can change and we are committed to offering reasonable and clear refund guidelines. These guidelines provide the circumstances in which refunds are possible for our yacht charter services.

Please review these guidelines thoroughly prior to making your reservation. By reserving a charter with OpenCommonsDirectory, you accept and consent to these conditions for refunds.

Standard Cancellation and Refund Schedule

More than 72 Hours Before Charter

100% Refund

Eligible for: Complete refund with the exception of service charges

Processing Time: 5-7 business days

Processing Fee: £50 for card payments

Conditions: Must be submitted via written communication such as email or phone

24-72 Hours Before Charter

50% Refund

Eligible for: Half of the total cost for the charter

Processing Time: 7-10 business days

Processing Fee: £25 taken from the refund amount

Conditions: A legitimate reason is needed; administrative expenses incurred

Less than 24 Hours Before Charter

No Refund

Eligible for: No refund options

Exception: Emergency situations may be considered on a case-by-case basis

Alternative: Charter credits could be given based on the discretion of the management

Conditions: Proof is necessary for emergency situations

Weather-Related Cancellations

Our Weather Guarantee

Protecting our passengers is our utmost concern. In the event that adverse weather poses a risk for our charter activities as determined by our accredited captain, we provide several accommodating choices:

  • Full Refund: A complete refund is given if it's not possible to find another suitable date
  • Reschedule: We allow you to transfer your booking to an alternative date without extra fees
  • Charter Credit: Opt for a credit that remains valid for a year from the date of the initial booking

Weather Assessment Process

We conduct thorough weather evaluations that include:

  • Analysing wind velocities and patterns
  • Assessing the wave size and oceanic conditions
  • Checking forecasts for visibility and rain or snowfall
  • Heeding Coast Guard notices and cautions
  • Considering our professional captain's judgment on safety measures

Decision Timeline: Determinations regarding weather-triggered cancellations are made at least 4 hours prior to the planned departure time.

Medical Emergency Refunds

Emergency Circumstances

We are sympathetic to the fact that sudden health crises may arise. Scenarios that could be eligible for consideration include:

  • Unforeseen medical conditions or injuries necessitating hospital stays
  • A death occurring within the immediate family
  • Being called to military service or having to attend immediately
  • Being summoned for jury service or to appear in court
  • Severe natural events that affect your plans

Documentation Requirements

For your emergency reimbursement request to be considered, the following documentation should be provided:

  • Physician’s note or hospital records
  • Obituary or death notice (when relevant)
  • Detailed military mandates
  • A notification for court appearance or jury service
  • Advisories or official announcements pertaining to emergencies

Processing: We handle refunds due to emergencies within a timeframe of 3-5 workdays after receiving all necessary documents.

Operational Cancellations

Mechanical Issues

In the event that the assigned boat has unresolved mechanical issues:

  • Alternative Vessel: We will seek to arrange a similar replacement vessel
  • Full Refund: Offered if a suitable replacement is unavailable
  • Partial Refund: Provided if the replacement vessel is priced differently
  • Compensation: We may provide additional compensation for the trouble caused

Crew Unavailability

In the rare instance that we can't secure a certified crew:

  • A replacement crew will be sourced if feasible
  • Full refund will be issued if the trip cannot proceed
  • Opportunity to reschedule at no extra charge

Refund Processing

Payment Method

Refunds will be issued to the payment method originally used:

  • Credit Cards: 5-7 business days
  • Bank Transfers: 7-10 business days
  • Cash/Cheque: 3-5 business days

Processing Fees

Credit Card Processing

£50 fee applies to cancellations made over 72 hours beforehand

Bank Transfer Processing

£25 fee applies to all bank transfer refunds

International Processing

International transactions may incur additional charges

Charter Credits

When Credits Are Offered

Credits for future charters might be given instead of refunds under certain conditions:

  • Last-minute cancellations (under 24 hours' notice)
  • Cancellations due to weather conditions
  • Requests for voluntary rescheduling
  • Interruptions to operations

Credit Terms

  • Validity: Valid for 12 months from date of issuance
  • Transferability: Cannot be transferred to other individuals
  • Value: Equivalent to the full value of the charter, excluding processing fees
  • Usage: Redeemable on any available charter options
  • Expiration: Credits must be used within 12 months without extension

Partial Service Refunds

Service Interruptions

Should your scheduled charter be disrupted or cut short due to factors within our authority:

  • Adjusted refund corresponding to the time not used
  • Credit for an equivalent future charter
  • Free additional services or upgrades

Guest-Related Interruptions

In the event of premature charter termination caused by guest actions or breach of safety guidelines:

  • No reimbursement for the time remaining
  • Complete payment remains obligatory
  • Potential extra fees may be incurred

Dispute Resolution

In case of disagreements regarding refund determinations, options include:

  • Appealing for a review by our administrative team
  • Submitting further proof or documents
  • Consulting consumer advocacy groups
  • Availing oneself of legal avenues as prescribed by law

How to Request a Refund

Step 1: Contact Us

To begin the refund process, reach out via:

Step 2: Provide Information

Ensure your refund solicitation includes:

  • Confirmation code for your booking
  • Date and time of the scheduled charter
  • Justification for cancellation
  • Relevant supporting documents (when applicable)
  • Method of refund you prefer

Step 3: Review and Processing

We will acknowledge receipt of your claim within a day, evaluate it in conformity with this policy, arrive at a decision within two days, and execute approved reimbursements within the designated time limits.

Important Notes

  • Refund claims should be made in written format
  • Reimbursements are issued in £ independent of the currency used for the initial payment
  • Obtaining travel insurance is highly advised
  • Policy alterations will be notified 30 days in advance
  • Refunds adhere to relevant tax laws and regulations

Contact Information

For inquiries or to proceed with a refund request:

Refunds Department
OpenCommonsDirectory Marine Services Ltd.
Marina Point
Southampton SO14 3TG
United Kingdom

Phone: +44 23 8000 0000
Email: [email protected]
Operational hours: Monday–Friday, 9:00 AM – 5:00 PM

Last Updated: July 17, 2025

We have designed this refund policy to be clear and equitable. Please review these provisions thoroughly before making your reservation and do not hesitate to reach out with any questions.